🔒 In plain English: We collect only what's necessary to run Family Memory Book. We never sell your data. Your family's information belongs to you — always.
1. Overview
Family Memory Book ("we", "us", "our") is operated by Family Memory Book Ltd. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at familymemorybook.b2bseomarketing.com and our associated services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
2. Data We Collect
2.1 Information You Provide Directly
- Account data: Name, email address, and password when you register.
- Family tree data: Names, dates of birth, biographical information, photographs, and relationships you add for family members.
- Payment data: Billing information processed securely through Stripe. We do not store full card numbers.
- Communications: Messages you send to our support team via email or contact form.
2.2 Information Collected Automatically
- Usage data: Pages visited, features used, session duration, and interaction patterns.
- Device data: Browser type, operating system, IP address, and device identifiers.
- Cookies: See our Cookies section below for full details.
2.3 Information from Third Parties
If you register using a third-party account (e.g., Google Sign-In), we receive your name and email address from that provider, subject to their own privacy policies.
3. How We Use Your Data
We use the information we collect to:
- Provide, maintain, and improve the Family Memory Book service.
- Process your subscription payments and manage your account.
- Generate your family tree visualisations and PDF booklets.
- Send transactional emails (account confirmation, password resets, receipts).
- Send product updates and newsletters (you may opt out at any time).
- Respond to your support enquiries and feedback.
- Detect and prevent fraud or security incidents.
- Comply with legal obligations.
We do not use your family member data to train AI models, advertise to you, or share with third parties for marketing purposes.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who help us operate the Service (e.g., Stripe for payments, AWS for hosting, SendGrid for email). They are bound by strict data processing agreements.
- Collaboration features: Family members you invite to collaborate on your tree will be able to see the family data you have added. You control who receives invitations.
- Legal requirements: If required by law, court order, or to protect the rights and safety of our users.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you in advance.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our Service. Types of cookies we use:
- Essential cookies: Required for login sessions and basic site functionality. Cannot be disabled.
- Analytics cookies: Help us understand how users interact with our Service (e.g., Google Analytics). You may opt out.
- Preference cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling non-essential cookies will not affect core functionality.
6. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for all data in transit.
- AES-256 encryption for sensitive data at rest.
- Regular security audits and penetration testing.
- Strict access controls — only authorised staff can access user data.
- Automated backups to prevent data loss.
No system is 100% secure. If you believe your account has been compromised, contact us immediately at security@familymemorybook.com.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that inaccurate data be corrected.
- Deletion: Request deletion of your account and associated data ("right to be forgotten").
- Portability: Request your data in a machine-readable format (e.g., JSON export).
- Restriction: Request that we limit processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at info@b2bseomarketing.com. We will respond within 30 days.
8. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
Family tree entries may include information about children (e.g., as family members). This information is entered by the account holder and is governed by the same privacy protections as all other user data.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any external site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email and by posting a notice on our website. The "Last updated" date at the top of this page indicates when changes were most recently made.
Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@b2bseomarketing.com
- Post: Family Memory Book Ltd, Privacy Team, London, United Kingdom
- Contact form: familymemorybook.com/contact
If you are located in the European Economic Area and have an unresolved privacy concern, you have the right to lodge a complaint with your local data protection authority.