Get In Touch

We'd Love to Hear From You

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Whether you have a question, need help, or just want to share your family's story — our team is here for you.

Contact Information

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Email Support

hello@familymemorybook.com
Response within 24 hours

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Live Chat

Available Mon–Fri, 9am–6pm GMT
Click the chat bubble on any page

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Help Centre

Browse our guides & tutorials →
Instant answers to common questions

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Based In

London, United Kingdom
Serving families in 180+ countries

Expected Response Times

General enquiriesWithin 24 hrs
Technical supportWithin 12 hrs
Billing & refundsWithin 6 hrs
Priority support (Premium)Within 2 hrs

Send Us a Message

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Message Sent!

Thank you for reaching out. We'll get back to you within 24 hours.

Quick Answers

Common Support Questions

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How do I reset my password?+
Click "Forgot Password" on the login page. We'll send a reset link to your registered email within a few minutes. Check your spam folder if you don't see it.
Can I change my plan?+
Yes. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately and billing is prorated.
My PDF export isn't working — what should I do?+
Try refreshing the page and attempting the export again. If the issue persists, contact our support team with your account email and we'll resolve it within 12 hours.
Can I get a refund?+
Yes — see our full Refund Policy. Generally, we offer refunds within 14 days of purchase if you're not satisfied. Contact us at hello@familymemorybook.com.
How do I invite family members to collaborate?+
In your dashboard, go to Family Settings → Collaboration → Invite Members. Enter their email addresses and they'll receive an invitation to join your family tree.